[rt-users] Web interface configuration

[Heiko Zang | FutureData]

Hi all !

I´m a new user of RT and having some problems setting up RT.

Well, after some hours spending on installing RT, I finally made it.

I`m using Redhat 5.2 and with apache with mod_perl, mysql and php.
RT version 2.0.9. Path: /opt/rt2

I want to run RT with other content so I put these lines in the httpd.conf:

Alias /rt2/ "/opt/rt2/WebRT/html/"

<Directory "/opt/rt2/WebRT/html">
  AllowOverride None
  Options None ExecCGI FollowSymLinks
  Order allow,deny
  Allow from all
  PerlRequire /opt/rt2/bin/webmux.pl
  PerlModule Apache::DBI
  SetHandler perl-script
  PerlHandler RT::Mason
  Options ExecCGI
</Directory>

In config.pm: $WebPath = "/opt/rt2/WebRT/html";
The permissions:

/opt/rt2
drwxr-xr-x    5 root     root         4096 Dez 22 19:03 WebRT
drwxr-xr-x    2 root     root         4096 Dez 28 13:53 bin
drwxr-xr-x    2 root     rt           4096 Dez 28 14:02 etc
drwxr-xr-x    4 root     bin          4096 Dez 28 13:26 lib
drwxr-xr-x    3 root     root         4096 Dez 22 19:03 local
drwxr-xr-x    3 root     root         4096 Dez 28 13:26 man

/opt/rt2/WebRT
drwxrwx---    7 apache   apache       4096 Jan  3 11:40 data
drwxr-xr-x   10 root     bin          4096 Jan  3 14:27 html
drwxrwx---    2 apache   apache       4096 Jan  4 09:33 sessiondata

/opt/rt2/WebRT/html
drwxr-xr-x   10 root     bin          4096 Nov 14 20:29 Admin
drwxr-xr-x    2 root     bin          4096 Nov 14 20:29 CVS
drwxr-xr-x    3 root     bin          4096 Nov 14 20:29 Elements
drwxr-xr-x    4 root     bin          4096 Nov 14 20:29 NoAuth
drwxr-xr-x    3 root     bin          4096 Nov 14 20:29 Search
drwxr-xr-x    5 root     bin          4096 Nov 14 20:29 SelfService
drwxr-xr-x    5 root     bin          4096 Nov 14 20:29 Ticket
drwxr-xr-x    3 root     bin          4096 Nov 14 20:29 User
-rwxr-xr-x    1 root     bin          1918 Nov  7 00:06 autohandler
-rwxr-xr-x    1 root     bin           684 Jan  3 14:19 index.html

When opening the URL of the server a page with three links appear. One is
for RT with the target
<a href="rt2/index.html">ticker</a>

So, after following the link to RT, I come to the login page of RT, I can
login as root, I can log in and then
I come the start page. Fine
But when choosing any link like search, home or configuration I get a HTTP
404 Error: Can`t locate file.
the apache error_log:
[Fri Jan  4 04:55:29 2002] [error] [client 192.168.200.61] File does not
exist: /var/www/html/opt/rt2/WebRT/html/
[Fri Jan  4 04:55:30 2002] [error] [client 192.168.200.61] File does not
exist: /var/www/html/opt/rt2/WebRT/html/NoAuth/w
ebrt.css
[Fri Jan  4 04:55:31 2002] [error] [client 192.168.200.61] File does not
exist: /var/www/html/opt/rt2/WebRT/html/Search/L
isting.html
[Fri Jan  4 04:55:35 2002] [error] [client 192.168.200.61] File does not
exist: /var/www/html/opt/rt2/WebRT/html/NoAuth/w
ebrt.css
[Fri Jan  4 04:55:36 2002] [error] [client 192.168.200.61] File does not
exist: /var/www/html/opt/rt2/WebRT/html/Admin/
[Fri Jan  4 04:55:37 2002] [error] [client 192.168.200.61] File does not
exist: /var/www/html/opt/rt2/WebRT/html/NoAuth/w
ebrt.css

I searched in the RT archives but I couldn`t find an appropriate
answer/solving of that problem.
I hope anyone can help me. I´m stuck to long now.

Greetings,

Heiko Zang