[rt-users] RT migration troubles (mail gateway)

[Jesse Vincent]

http://fsck.com/rtfm/factoid.html?id=111 should tell you what you need to know.

	-j

On Mon, Jan 07, 2002 at 09:08:43AM -0600, Beachey, Kendric wrote:
> I've been running RT in a testing capacity on my desktop machine for several
> months.  Now we're installing it for real on a different server.
> 
> I have (with help from our local sysadmin guru) got RT installed and all its
> dependencies satisfied.  I have even moved our old data over from my machine
> (which was wayyyy easier than I thought it would be).  And I can now use RT
> just fine on the new machine if I do it through a web browser.
> 
> But we're having trouble getting the mail gateway to work.  My desktop
> machine is Mandrake 8.1, which by default uses postfix as its MTA, and the
> mail gateway pretty much Just Worked out of the box.  But the new machine is
> Red Hat 7.2, which uses sendmail by default.  I copied over my RT-specific
> lines in /etc/aliases and ran newaliases, and I can tell that the aliases
> are picking up incoming mail OK.  But when they try to turn around and run
> rt-mailgate, this fails.
> 
> The mail I send in to one of my aliases bounces with this message:
> 
> 
>    ----- The following addresses had permanent fatal errors -----
> "|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond"
>     (reason: service unavailable)
>     (expanded from: rt-general at nairobi2.garmin.com)
> 
>    ----- Transcript of session follows -----
> smrsh: rt-mailgate not available for sendmail programs
> 554 5.0.0 "|/usr/local/rt2/bin/rt-mailgate --queue general --action
> correspond"... Service unavailable
> 
> 
> I wasn't sure what that meant, so I tried running rt-mailgate by hand
> (admittedly, not really knowing how to type in a real SMTP message by hand):
> 
> 
> [root at nairobi2 bin]# echo test| mail -s testing
> rt-general at nairobi2.garmin.com |/usr/local/rt2/bin/rt-mailgate --queue
> general --action correspond
> Can't locate RT/Action/.pm in @INC (@INC contains: /etc/rt2
> /usr/local/rt2/lib /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1
> /usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1
> /usr/lib/perl5/site_perl .) at (eval 52) line 3.
> Require of RT::Action:: failed.
> Can't locate RT/Action/.pm in @INC (@INC contains: /etc/rt2
> /usr/local/rt2/lib /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1
> /usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1
> /usr/lib/perl5/site_perl .) at (eval 52) line 3.
> 
> [root at nairobi2 bin]#
> 
> 
> Now this looks a bit fishy.  Can't locate RT/Action/.pm?  Shouldn't there be
> something between Action/ and .pm?  Is there something still missing in our
> setup, or is this just because of something weird with me trying to run it
> by hand?  Or is there something special we need to do to sendmail?  I have
> determined that the message "Require of RT::Action:: failed" is generated by
> /usr/local/rt2/lib/RT/ScripAction.pm just in case that helps turn on a light
> bulb for anyone.
> 
> Here's hoping someone finds this somewhat familiar...
> 
> --
> Kendric Beachey
>  
> 
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> 

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