[rt-users] From address for correspondance

[Daniel Foster]

> I have been trying to get RT (2.0.11) to set the from address of
> correspondance sent from a queue to
> "34SP.com support" <rt at 34sp.com>
> 
> (The address will be changed to our real support address once RT goes
> into live service)
> 
> The only way I've found to do this is to call the queue '34SP.com
> support' and set the correspondance address to 'rt at 34sp.com'.  Ideally 
> I'd like to have the queue named 'support' and set something else to 
> affect the from address. I tried setting the correspondance address to 
> '"34SP.com support" <rt at 34sp.com>' but that didn't do the trick.
> 
> Does anyone know how to do this?

Well now I do.  For list archive purposes, you put a header line into the 
template.
In my case, I added
From: "34SP.com support" <rt at 34sp.com>
to the top of my correspondance template.

-- 

Daniel Foster
Technical Director - 34SP.com
daniel at 34SP.com