[rt-users] Autoreply: "can't build entity: no body, and not multipart"

[Hunter, Jonathan]

Hi,

I recently installed RT 2.0.10 (the latest at the time), and have so far been very impressed with it. Unfortunately, last night I got a little over-enthusiastic and decided to customise my templates and scrips a little more. After doing this, and also making some permissions changes within RT, something broke :-(

Now, whenever a requestor emails RT to create a new ticket, they get an email bounce similar to this, from Mailer-Daemon at rt-host :

The following text was generated during the delivery attempt:
------ pipe to |/home/rt/rt2/bin/rt-mailgate --queue tickets --action correspond
can't build entity: no body, and not multipart
------ This is a copy of the message, including all the headers. ------

Despite the bounce, a new ticket is created successfully - but the AutoReply template is never sent to the requestor, presumably due to the error above. As far as I can tell, I've put all permissions back to the way they were before - but the above error still occurs.

I've searched the archives, and found the following, which seems to be a similar problem:
http://lists.fsck.com/pipermail/rt-devel/2001-March/000985.html

Unfortunately I don't know how to produce full debug logs similar to Carl's in the message above. Is it as simple as adding "--debug" to the commandline for rt?

I am in the lucky position of not having any real data in my RT system yet, so if needed I can simply blow away the database and start over. But, I would much rather help track this bug down and solve it!

I'm happy to email Jesse off-list and provide a login (RT and/or ssh) to my RT system if that helps. I will also try some more things later on today, and see if I can figure out where this error is coming from - I'll post a reply to the list if I find anything.

Oh, and I have looked at the ChangeLog for 2.0.11. I can't see anything that obviously fixes the above problem. If I have missed it, then apologies and I will upgrade to 2.0.11..

Thanks for your help!

Jonathan