[rt-users] rt options

[Joseph L. Hill]

rt is so sweet and this list is great, I've learned alot, I hope my 
question isn't something obvious, thanks in advance for your comments.

We would like to have the capability of changing the reply-to field so we 
can change the requestor manually (to deal with auto-generated forwarded 
messages) Whats the best way to do that?

Also, is it possible to enable cc/bcc fields for manual entry?

We want to start using stastical reports for time spent/response time, 
recurring problems et al. Is there a plug in for this? I remember reading 
about it but can't find where I read it.

Thanks!
-joe


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joseph.l.hill at dartmouth.edu
(603) 646-0387
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