[rt-users] Serious problem, mails still not being sent

[Bruce Campbell]

On 24 Jan 2002, Simon Woodward wrote:

> > Unfortunately, I suspect that if you cannot replicate the problem (as per
> > Jesse's reply), providing a fix is somewhat difficult.
>
> Replicating it has always been a problem, since it is so few its only
> when we get a complaint we have known about it.
>
> This said, I do now have at least one ticket that never gets any replies
> sent ... however nothing appears in the RT debug logs (or certainly that
> ticket number does not appear anywhere) and nothing appears in the qmail
> logs, so the ticket system isn't even trying.
>
> I have just had my attention drawn to a second one, which has been the
> first complete one since I have enabled debugging (ie from the arrival
> of the ticket) ... all I have for this one in the RT debug logs is:
>
> root at cropton:/var/log/rt# grep 4181 *
> rt.log.12170.101:Found a ticket ID. It's 4181Use of uninitialized value
> in join at /usr/local/rt2/lib/RT/Ticket.pm line 1182, <STDIN> line 30.

A look at the full contents of this file would be useful.

> and that is it ... no replies, nothing in qmail logs, nothing received
> by customer.

-- 
                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B                      Operations