[rt-users] Duplicate emails on comment, resolve

[Adam Lins]

David, 

Thanks to you and the others who responded so quickly. The problem
now appears to be fixed.

-Adam
Learning RT, s-l-o-w-l-y ;-)

David Miller writes:
 > At 04:35 PM 1/25/2002 -0800, you wrote:
 > >(Using RT v2.0.8 on x86 RH6.1)
 > >
 > >Hi,
 > >
 > >On ticket comment or resolve, users are getting two emails. I can't
 > >see why that would be.
 > 
 > Look at your scrips and see if you have an OnTransaction scrip set.  If you 
 > have that along with OnComment and OnResolve scrips it would send mail twice.
 > 
 > 
 > David Miller
 > Systems Administrator
 > Department of Design
 > Department of Art
 > The Ohio State University
 > 
 > ph: 614.688.5907
 > fx:  614.292.0217
 > 
 >