[rt-users] Messages between two rt systems

[Jesse Vincent]

As a clarification on current behavior:

RT should _not_ be responding to mail that's got either of the following headers:

Precedence: bulk 
Precedence: junk


Some earlier versions had bugs that made this not work. If it's not working in
2.0.11, that's a bug.


On Tue, Jan 29, 2002 at 11:24:13AM -0500, Steve Radich wrote:
> Just while everyone is on the discussion of endless mail loops..
> 
> We once had a LOT of activity on a request as the user we sent a mail to ran
> RT, we sent it from the e-mail address tracked in rt.  We got an endless
> loop back and forth of the auto replies until we disabled auto replies.
> 
> This was a while back (version 1.x) - Is this fixed or does anyone have a
> solution to avoid auto replying to another rt system?
> 
> Steve Radich
> BitShop, Inc.
> 
> -----Original Message-----
> From: Yan Fitterer [mailto:y.fitterer at ram.ac.uk]
> Sent: Tuesday, January 29, 2002 10:50 AM
> To: rt-users at lists.fsck.com
> Subject: Re: [rt-users] Bounce messages create tickets
> 
> 
> I didn't have a mail storm (this time - but had a rather nasty one a few
> months ago where 
> the filesystem ran out of space...), merely a bewildered postmaster that
> found himself in 
> a ticket he didn't really want!
> 
> The problem could potentially be painfull if we had loads of requests coming
> from outside 
> addresses, which we don't. But I would still like to be able to set RT to
> recognise 
> bounce messages, and treat them accordingly.
> 
> Yan
> 
> 
> 
> ----  On 29 Jan 2002, at 7:46, matthew zeier wrote:  ----
> 
> > I had this happen to me and within minutes had 50 new tickets.  My only
> fix
> > was change the rt incoming mail alias to myself for a bit.
> > 
> > Perhaps a throttle feature is needed?  More than x tickets in y seconds,
> > stop processing and email administrator ?
> > 
> > ----- Original Message -----
> > From: "Yan Fitterer" <y.fitterer at ram.ac.uk>
> > To: <rt-users at lists.fsck.com>
> > Sent: Tuesday, January 29, 2002 1:44 AM
> > Subject: [rt-users] Bounce messages create tickets
> > 
> > 
> > > Hi all,
> > >
> > > Just encountered a bit of an annoying behaviour:
> > >
> > > 1) A user sends a new request
> > > 2) RT sends an auto-responder
> > > 3) Autoresponder bounces (mailbox full for ex.)
> > > 4) Autoresponder is seen as a new request
> > > 5) Postmaster of some remote gateway gets autoresponder on ticket
> creation
> > >
> > > Has anybody had that problem before? If yes, is there a known fix?
> > >
> > > Really what would be best to do, would be to identify "bounce" messages
> > (the MAIL FROM in
> > > the eveloppe is blank in those), and treat them appropriately.
> > >
> > > Any other bright ideas on this one?
> > >
> > > Thanks
> > > Yan
> > > --
> > > Yan Fitterer
> > > IT Manager, Royal Academy of Music
> > > E-mail : y.fitterer at ram.ac.uk
> > > Marylebone Rd, London, NW1 5HT
> > > Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364
> > >
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> > 
> 
> 
> -- 
> Yan Fitterer
> IT Manager, Royal Academy of Music
> E-mail : y.fitterer at ram.ac.uk
> Marylebone Rd, London, NW1 5HT
> Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364
>   
> 
> 
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