[rt-users] Attachments

Wed Jan 30 18:31:17 EST 2002

On Wed, 30 Jan 2002, Darrin Walton wrote:

>   |+ Define 'divided into multiple pages' ?  To me, a HTML 'page' is everything
>   |+ from the opening <HTML> to the closing </HTML>  (or end of connection).
>
> Our Sales Management Software uses crystal reports, which has the ability
> to print in HTML format.  Invoices, Sales Orders, etc that are 'multiple
> pages'.  From looking at the raw HTML, the pages are divided by <HTML>
> </HTML> tags.
>
>   |+ 'Multiple pages' that are somehow in one attachment would indicate that
>   |+ the user is doing something weird.  I suspect you're referring to multiple
>   |+ attachments.  ( Terminology is important )
>
> Nope.  See above.  Single Attachment.

See above.  User is doing something weird. ;)

Not seeing an example (and having currently borked my web rt installation,
oh joy), I'd hazard that either RT or the browser is simply stopping at
the first closing </HTML>.  The handler for attachments doesn't have any
magic to show one part or the other.

If its one attachment, that makes

>   |+ > RT clearly knows about both pages (giving the user the option of page 1

a little confusing.  This is in the Ticket display page?
Ticket/Elements/ShowTransaction (the bit which generates the 'Download'
links) doesn't have anything to split apart Attachments.  Odd.

rt-devel would be your next step.

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                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
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