[rt-users] SelfService UI and Ticket Display

[Rolf Meinecke]

Hi,

Using RT 2.0.9

I have the SelfService UI set up for some of our customers. On of the 
customers is also a watcher for a queue. When someone else enters a new 
ticket, this user receives an email with a link to the ticket (<URL: 
http://rt.ourdomain.de:80//Ticket/Display.html?id=39 >). Instead of being 
taken to the ticket details directly with this link he ends up at his 
'inbox'. By entering the ticket number into the 'go to ticket' field, he 
can see the ticket details.

Is this a bug? Can RT be configured to fix this?


Ciao,

-rolf



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