[rt-users] Resolve Ticket Template

Sean Lutner sean at techtarget.com
Thu Jul 11 15:31:45 EDT 2002

I've posted about this before, and I've been scouring the list archives
to no avail. What I would like to do is edit and/or replace the Ticket
Resolved template to include the original request. Some of my users have
been complaining that they get a ticket resolution and become confused
about which ticket the email is referring to. I've tried simple things
such as adding {$Transaction->Content()} just to see what it would get
me, but nothing came of that. Any help would be greatly appreciated.


Sean Lutner
Senior Systems & Network Administrator
TechTarget, Inc.
117 Kendrick St, Suite 800
Needham, MA 02494
P:  781-657-1337
F:  781-657-1100
E:  sean at techtarget.com W: http://www.techtarget.com

"Imagination is more important than knowledge." -- Albert Einstein

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