[rt-users] Installing on Redhat 7.2

[James Satterfield]

Within RT, grant the Everyone group CreateTicket.

James.

-----Original Message-----
From: Neil Bingham [mailto:neil.bingham at pace.co.uk] 
Sent: Monday, July 15, 2002 9:34 AM
To: rt-users at lists.fsck.com
Subject: RE: [rt-users] Installing on Redhat 7.2


> * Neil Bingham <neil.bingham at pace.co.uk> [2002-07-15 11:30]:
> > > On Monday 15 July 2002 3:34 pm, Neil Bingham wrote:
> > Just symlinking /tmp/mysql.sock to that file makes it work.  I've 
> > grep'd down through all the RT source and can't find a reference to 
> > /tmp/mysql.sock
> 
> This could be dangerous if /usr/local and /tmp are not on the same 
> filesystem.

Indeed.

> > Searching the /usr/lib/perl5 doesn't produce a match either.
> 
> If you are using DBD::mysql without specifying a hostname, then 
> localhost and Unix domain socket are assumed.  Have you set the 
> hostname in the etc/config.pm?

I left $DatabaseHost as the default "localhost".


Incidentally I've been experimenting successfully with this for the last
couple of hours.  So far it pretty much makes the installation hassle
worthwhile.

However one problem I have encountered is that requests emailed in from
users that don't have RT accounts are being thrown out:

No permission to create tickets in the queue 'general'.  

I assume the Nobody user has CreateTicket privs but it isn't listed in the
user list so I can't check.

Anyone got any ideas on this one?

Thanks,

Neil.

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