[rt-users] Autoresponse for e-mail submitted jobs only

James L. Harrison harrison at palisadesys.com
Wed Jul 17 11:24:39 EDT 2002


I am trying to install the IncomingEmail patch... but I am getting the
following error:
	% perl IncomingEmail.pm.insert.pl
	Can't locate object method "new" via package "RT::Handle" at
IncomingEmail.pm.insert.pl line 23.

Anyone have any ideas?


-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com]On Behalf Of Bruce Campbell
Sent: Tuesday, July 16, 2002 5:54 PM
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] Autoresponse for e-mail submitted jobs only

On Tue, 16 Jul 2002, Neal Barney wrote:

> OnCreate AutoreplyToRequestors with template Autoreply
> OnResolve NotifyRequestors with template Resolved

> Is it possible to generate an autoresponse only when the job was
> submitted through the e-mail gateway?

You could take OnIncomingEmail (http://www.fsck.com/pub/rt/contrib/2.0/)
and change the names and ApplicableTransTypes in the insert_condition.pl
to create:

	OnCreateIncomingEmail AutoReplyToRequestors with template Autoreply

                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B             Operations/Security

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