[rt-users] Requestor-mode interface and multiple-requestoraccess to tickets

[Phil Homewood]

Robie Basak wrote:
> > The problem is that if someone from the company then emails a new ticket
> > in, without the From: part of the email specifying this general company
> > tracking email address, then a new requestor will be autogenerated and
> > they won't be able to view the ticket in the requestor-mode interface,
> > if you follow me.
> > 
> > Or are you suggesting that I rewrite the email on its way in (I was
> > thinking about doing this as a temporary solution)?

CanonicalizeAddress() in config.pm might help.