[rt-users] Some local RT enhancements

[Jesse Vincent]

FWIW,
	rt-mailgate --ticket-id-from-extension will let you send
	mail to rt+6523 at mydomain.com, without any weird mta hacking ;)



On Sun, Jul 21, 2002 at 06:35:09PM -0500, John Goerzen wrote:
> Hi,
> 
> I thought I'd share with the list some local RT features.
> 
> 1. To make it easier to CC or forward information into the BTS without
> having to alter or preserve the subject line, people can write to
> nn at bugs.complete.org -- ie 8152 at bugs.complete.org to correspond to bug 8152.
> 
> This is set up with the following in Postfix's virtual file for the bugs
> domain:
> 
> /^(\d+)@bugs\.complete\.org$/           rt-mail+correspond-$1 at complete.org
> /^(\d+)-comments at bugs\.complete\.org/   rt-mail+comment-$1 at complete.org
> 
> And in rt-mail's .mailfilter file:
> 
> if (/^X-Addr-Extension: correspond-![0-9]+$/)
>   to "|reformail -i'Subject: [complete.org #$MATCH2]' | $RTMAILGATE --queue general --action correspond"
> 
> if (/^X-Addr-Extension: comment-![0-9]+$/)
>   to "|reformail -i'Subject: [complete.org #$MATCH2]' | $RTMAILGATE --queue general --action comment"
> 
> As you can see, it simply sets the subject to a value useful to RT and sends
> it on.
> 
> 2. I wrote a system to allow the public to set up RT accounts, similar to
> the way bugzilla works.  If people are interested, I can post the Python
> source code.
> 
> -- John
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 

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