[rt-users] Loosing >1Mb attachments

Nathan Evans nevans at fedex.com
Thu Jul 25 15:18:59 EDT 2002

Hello All.
I'm running RT 2.0.13 on a RedHat 7.0. Whenever an attachment over 1MB
is sent, it gets silently stripped off of the email (or Update.html

According to config.pm, attachments up to 10Mb should be accepted and
not silently stripped:
$MaxAttachmentSize = 10000000;
$TruncateLongAttachments = undef;
$DropLongAttachments = undef;

Here is what I see in the RT logs

Error Log snippet
RT::Action::Notify=HASH(0x9b25458): To is
<ticketOwner>@fedex.comRT::Action::Notify=HASH(0x9b25458): Cc is
25458): Bcc is RT::Transaction=HASH(0x9a02598): Prepared NotifyOwner
RT::Transaction=HASH(0x9a02598): Committed NotifyOwner
DBD::mysql::st execute failed: MySQL server has gone away at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle.pm line 3
RT::Handle=HASH(0x981c8c0) couldn't execute the query 'INSERT INTO
Attachments (Creator, ContentEncoding, Filename, ContentType
, Subject, TransactionId, Headers, Content, Created, Parent) VALUES (?,
?, ?, ?, ?, ?, ?, ?, ?, ?)'MySQL server has gone away
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x9933a38): Checking condition OnComment...

Any Ideas?

Nathan Evans
FedEx Services, InfoSec


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