[rt-users] Allowing requestor login to RT

Odhiambo Washington wash at wananchi.biz
Wed Jul 31 13:36:06 EDT 2002


This may have been discussed before. I guess I have seen some posts almost
touching on it, but I'd appreciate more advise on this issue.

We run rt-2.0.14 (just upgraded). We have our staff members interacting
directly with rt because they have accounts and I have given them the access.

We are planning on letting non-staff members (say our clients) access RT for
the purpose of following up on their requests, just in case there is a delay.

Is there anyone doing something like this?

If so,

1. How did you implement it, given there are so many different requestors?
2. What level of access did you give them?

Thanking you in advance.

       - wash 
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