[rt-users] extending rt

Robin Ericsson robin.ericsson at noname4us.com
Wed Jul 10 15:55:42 EDT 2002


I'm pretty new to RT what it concerns Scrips.

What I want is, when a ticket changes owner, send a mail to the new
owner general information about the ticket (as due-date and such)

So, I found OnOwnerChange, which I think will do the trick, so something
like this:

OnOwnerChange NotifyOwnerAsComment with template MyOwnTemplate
eate "MyOwnTemplate"?

So, my questions are:

1) Am I on the right track

2) Where can I find documentation about what I can use for variables in
"MyOwnTemplate", such as $Ticket->Subject()

Med vänlig hälsning / Best regards,

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