[rt-users] Priority changes with time?

[Andre Esser]

Hi,



I'm using RT 2.0.13 and want to use priority. 
Does the priority changes with time to the limit I specified?
The sentence in the queue-config says so:
Priority starts at:  0   Over time, priority moves toward:  10


So, when the ticket should be due in 2 days, my priority doesn't move
toward 10. It stays by 0.

Is there something else I have to do, so that my priority changes with time?



Thanks for help...


Andre
-- 
Andre Esser
andre at snyrre.de