[rt-users] How to change default in resolve from "comment" to"correspondanc e" ?

[Lutz Jaenicke]

On Thu, May 23, 2002 at 10:15:00AM +0200, Harald Wagener wrote:
> Not necessarily good. This breaks the clean line between comments and
> correspondence.
> 
> To change the Web Interface, simply copy
> /path/to/rt2/WebRT/html/Ticket/Elements/Tabs to
> /path/to/rt2/local/WebRT/html/Ticket/Elements/Tabs 
> and apply the following changes:
> 
> In line 75, change 
> path => "Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=".$id,
> to
> path => "Ticket/Update.html?Action=Reply&DefaultStatus=resolved&id=".$id,
> 
> and voila!, instant replies. Be sure to check this still works after an
> upgrade to a newer version, the original template may have changed, so You'd
> need to make this change again.

I just made the change. For everybody else trying to reproduce it:
Use "Respond", not "Reply" :-)

Best regards,
	Lutz
-- 
Lutz Jaenicke                             Lutz.Jaenicke at aet.TU-Cottbus.DE
http://www.aet.TU-Cottbus.DE/personen/jaenicke/
BTU Cottbus, Allgemeine Elektrotechnik
Universitaetsplatz 3-4, D-03044 Cottbus