[rt-users] e-mail to RT

[Florian Bischof]

Am Mon, 2002-06-17 um 22.09 schrieb Alexander, John:
> How do you change how RT parses the subject line in e-mails sent to RT for
> adding comments to an existing ticket?
> 
> for example:
> 
> from  [helpdesk.foo.com #456]
> to      [helpdesk #456]

Just set $rtname="helpdesk" in etc/RT_Config.pm.
Note that if you change $rtname mails with the old name
("helpdesk.foo.com") will not be handled anymore.

Florian