[rt-users] RE: Ticket Creation Error

[Jim Ficarra]

Give the pseudo group EVERYONE permissions to create tickets in the
queue(s).
You might want to set a real e-mail address for the $CorrespondAddress and
$CommentAddress as well in your RT config.pm.  Otherwise, there won't be an
address to comment/correspond with.

This is all on the online docs...you should go through them to ensure all
the important settings are configured.

http://fsck.com/rtfm/factoid.html?id=46

Hope this helps.


-Jim



>Date: Sun, 19 May 2002 21:42:04 +0530
>From: maniezhilan <maniezhilan at naturesoft.net>
>Reply-To: maniezhilan at naturesoft.net
>Organization: Naturesoft Software Solutions
>To: rt-users at lists.fsck.com
>Subject: [rt-users] Ticket Creation Error
>
>Dear All,
>
>Iam Getting the following error when trying to send mail to a queue.
>
>
>No permission to create tickets in the queue ''.
>
>
>RT::CorrespondAddress.not.set at rt.naturesoft.com
>
>
>Can some one help me out..?