[rt-users] RT Performance, Hardware

[Bruce Campbell]

On Mon, 24 Jun 2002, Timo Hummel wrote:

> > we run it on a linux box (woody-debian, Pentium III with 1 processor
> > 750MHz, 256MB Ram) with postgres. And it seems sufficient. But from my
> > experience RT is slow as a snail if the mailing system is not well
> > configured.
>
> The performance of RT also strongly depends on how many queues and
> tickets are in the system. We run an RT system with >50 queues, and the
> Quicksearch element (which shows the amount of new/open and resolved
> tickets) takes almost 4 seconds, while as other elements go trough
> pretty quick.

Hrm.  This is a wee bit on the bad side.  This could be fixed by caching
the number of queues per ticket status every [regular time interval], and
having simple Scrip-base {in,de}crements on any status change.

You lose absolute reliability of this output when lots of updates occur
inside [regular time interval], but gain 4 seconds per load of the home
page, which if you've got 50 queues visible to most people, is a lot.

Regards,

-- 
                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B                      Operations