[rt-users] RT Stats error?

Michael Marziani michaelm at kw.com
Tue Jun 25 12:46:41 EDT 2002


RT Statistics seems a little buggy especially when dealing with days
that have no data..  If I display the previous 6 days (without
weekeneds) I get this:

Number of Tickets Handled in helpdesk Per Day 
Dates  resolved  created  killed  
Mon 17  4  10  0  
Tue 18  4  6  0  
Wed 19  12  5  0  
Thu 20  13  15  1  
Fri 21  10  9  0  
Mon 24  3  3  0  

Now if I do the same thing (with weekends):

Number of Tickets Handled in helpdesk Per Day 
Dates  resolved  created  killed  
Wed 19  12  5  0  
Thu 20  13  15  1  
Fri 21  0  0  0  
Sat 22  0  0  0  
Sun 23  10  9  0  
Mon 24  3  3  0  

Any ideas why these numbers don't line up starting on Friday?

-Michael

____________________________
Michael D. Marziani
Sr. Systems Administrator
Keller Williams Realty Int'l




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