[rt-users] Mail setup problems

[Matthew 'Chewy' Trewhella]

> I did run the following command:
> ln -s /path/to/rt2/bin/rt-mailgate /etc/smrsh/rt-mailgate
> I assume that's what you mean by "you enabled the rt-mailgate program
> permission to allow sendmail to execute it?"
Yup, that's what I meant.

> Mail doesn't bounce back with any errors, unfortunately - I think it'd be
easier if it did!
Yuck.

> > Jun 27 10:03:59 it-dove sendmail[2340]: g5RE3xr02340:
> to=<CCapone at consultdove.com>, delay=00:00:00, xdelay=00:00:00,
mailer=esmtp,
> pri=30205, relay=jeeves.doveassoc.com. [10.1.0.216], dsn=2.0.0, stat=Sent
> ( <200206271403.g5RE3xr02340 at it-dove.com> Queued mail for delivery)
The strange thing is that this bit makes it look like it sending a message
back.


> One thing that may be of use (or not):
> I tried "running" rt-mailgate and it just seems to hang.  The reason for
the quotes is that all I did
> was type "./rt-mailgate".  I wasn't sure if that was the proper way to do
it or not, so I also tried "perl rt-mailgate".
> Both just seem to hang.  I tried "perl -c rt-mailgate" and it said the
syntax was fine.
yup, that's pretty standard, too

Other than that I can't help. Sorry.
>
> > The machine's name is "it-dove.com"
> > and I can send mail to root at it-dove.com just fine.
> > the queue name is HelpDesk
> > and my aliases are set up as follows:
> >
> > support: "|/opt/rt2/bin/rt-mailgate --queue HelpDesk --action
correspond"
> > support-comment: "|/opt/rt2/bin/rt-mailgate --queue HelpDesk --action
> comment"
> >
> > After trying to send an email to support at it-dove.com, nothing happens
and
> I get the following in the sendmail log:
> > Jun 27 10:03:57 it-dove sendmail[2339]: g5RE3vr02339:
> from=<CCapone at consultdove.com>, size=633, class=0, nrcpts=1,
> msgid=<6044748DB501154CA7821B832E2238B94A8289 at mail.doveassoc.com>,
> proto=ESMTP, daemon=Daemon0, relay=mail.doveassoc.com [10.1.0.222]
> > Jun 27 10:03:59 it-dove sendmail[2340]: g5RE3vr02339:
> to="|/opt/rt2/bin/rt-mailgate --queue HelpDesk --action correspond",
> ctladdr=<support at it-dove.com> (8/0), delay=00:00:02, xdelay=00:00:02,
> mailer=prog, pri=30105, dsn=5.3.0, stat=unknown mailer error 2
> > Jun 27 10:03:59 it-dove sendmail[2340]: g5RE3vr02339: g5RE3xr02340: DSN:
> unknown mailer error 2
> > Jun 27 10:03:59 it-dove sendmail[2340]: g5RE3xr02340:
> to=<CCapone at consultdove.com>, delay=00:00:00, xdelay=00:00:00,
mailer=esmtp,
> pri=30205, relay=jeeves.doveassoc.com. [10.1.0.216], dsn=2.0.0, stat=Sent
> ( <200206271403.g5RE3xr02340 at it-dove.com> Queued mail for delivery)
>
> Just a quick thought, but have you enabled the rt-mailgate program
> permission to allow sendmail to execute it?
> Hang on...
> Mine lives here:
>
> lrwxrwxrwx   1 root     root           25 Jun 12 02:57
> /usr/adm/sm.bin/rt-mailgate -> /home/rt2/bin/rt-mailgate
>
> The permissions might be wrong, but that's the general idea.
> I don't know if this is a cobalt thing, or a sendmail thing, since it's
been
> a while since I used sendmail. Qmail much nicer, but I got it working.
> Does it bounce mail back to you with any errors?
>
> It looks like it's sendind something back to jeeves for you, perhaps?
> Cool name, by the way.
> Let me know, I might have some other ideas.
>
>