[rt-users] enhanced mailgate

[Alexander, John]

Well, it's almost something really simple and easy.  For the edification of
those who may be wondering about this problem, the issue is in the
permissions for the requestor.



I'm not really sure which one(s) govern the setting of the keywords, but I
gave the requestor address for the automatic process permission to create,
comment, modify, view queue, view ticket and this seems to work.



John Alexander





-----Original Message-----
From: Alexander, John [mailto:alexandj at fortrex.com]
Sent: Thursday, March 07, 2002 3:04 PM
To: 'rt-users at lists.fsck.com'
Subject: [rt-users] enhanced mailgate


Exactly what is the enhanced mailgate looking for in a message body that

tells it where the pseudo-headers start?



I can get this to work from a mail client, but automatically generated

e-mails from a perl process fail to get action taken on items in the

pseudo-headers.



--------------------------------------------------------------------------

John Alexander

alexandj at fortrex.com

Network Security Operations Manager    phone: 301-977-6966

Fortrex Technologies, Inc                       fax:     301-947-3539

Gaithersburg, MD

http://www.fortrex.com



Because Your Information is Your Business





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