[rt-users] Opening tickets and notifying externals

[Florian Weimer]

Is it possible to open a ticket and (in a single step) send a message
(with a manually written body specific to the ticket) to an external
person?

I added a NotifyCc ScripAction to the database using the following SQL
statement:

INSERT into scripactions (name, description, execmodule, argument)
values ('NotifyCcs', 'Sends mail to the Ccs', 'Notify', 'Cc');

And there's a global Scrip "OnCreate NotifyCcs with template
Correspondence".

However, no mail is sent to the person listed under Cc: when I create
a new ticket using the web interface.

Any ideas?

-- 
Florian Weimer 	                  Weimer at CERT.Uni-Stuttgart.DE
University of Stuttgart           http://CERT.Uni-Stuttgart.DE/people/fw/
RUS-CERT                          +49-711-685-5973/fax +49-711-685-5898