[rt-users] Solution: Upgrade 2.0.12: Where have all my tickets gone?

[Dominik Westner]

Ok, I think I have found the problem. It seems that I have a totally 
messed up perl installation on the machine.

There's the SUSE perl 5.6.0 installed and additionally a perl 5.6.1 
installation.

CPAN uses 5.6.1 while mod_perl uses 5.6.0

I'll fix it and I am pretty sure that it will work then :-)

Thanks for all your help.

Dominik


On Freitag, März 15, 2002, at 01:41 PM, Phil Homewood wrote:

> Dominik Westner wrote:
>> I have upgraded from 2.0.8 to 2.0.12.
>> I followed the instructions, did make upgrade, insertdata ....
>
> testdeps?
>
>> But when I restarted apache, I received the following error in the
>> apache log:
>>
>> [Fri Mar 15 12:34:09 2002] [error] [Fri Mar 15 12:34:09 2002] null:
>> Can't locate object method "CaseSensitive" via package "RT::Handle" at
>> /opt/rt2/lib/RT/Record.pm line 128.
>>
>> Well it seems like the CaseSensitive method does not exist in 
>> RT::Handle
>
> But it seems to me that RT::Handle ISA
> DBIx::SearchBuilder::Handle::$RT::DatabaseType
>
> and for RT::DatabaseType being Oracle, Pg or mysql, that in turn ISA
> DBIx::SearchBuilder::Handle
>
> which indeed has such a method (it's overridden in the mysql code, too.)
>
>> As the CaseSensitive statement is used only once, I made the following
>> changes in Record.pm (line 128):
>>
>>     #if ($self->_Handle->CaseSensitive) {
>>     if (1) {
>> 	...
>
> That'll work for Pg but not mysql, by my reading.
>
> My guess is that you either have a bogus DatabaseType in config.pm,
> or, more likely, that your DBIx::SearchBuilder is out of date.