[rt-users] CC cant modify tickets

[seth]

Phil

 Thanks for your reply. I do have the

$ParseNewMessageForTicketCcs = 1;

this is setting them as watchers on the queue and they see the updates being made to the ticket they just cant add them.  I guess this is working as designed. Does anyone know of anything in contrib (looked but didn't see anything) that will allow watchers to modify tickets or set people CC'ed on a ticket in the TicketCC group?

thanks

seth


Phil Homewood wrote:

>Phil Homewood wrote:
>
>>A CC on ticket submission does not a ticket-CC make.
>>Ticket CCs are just watchers added to the ticket after creation.
>>
>>Whether this behaviour should be changed or not is IMO debatable...
>>without having thought too much about it, it does /seem/ like a
>>reasonable thing to have, or at least be config.pm'able...
>>
>
>As has just been pointed out to me....
>
># If $ParseNewMessageForTicketCcs is true, RT will attempt to divine
># Ticket 'Cc' watchers from the To and Cc lines of incoming messages
># Be forewarned that if you have _any_ addresses which forward mail to
># RT automatically and you enable this option without modifying
># "IsRTAddress" below, you will get yourself into a heap of trouble.
># And well, this is free software, so there isn't a warrantee, but   
># I disclaim all ability to help you if you do enable this without
># modifying IsRTAddress below.
>
>$ParseNewMessageForTicketCcs = undef;
>
>
>
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