[rt-users] FROM: information in mail sent by RT autoresponders

[Mike Tindor]

I have set up a couple queues using RT-2.0.12.  These queues have simple 
names, like 'hosting at infectious.net'.  I have it set up so that anybody 
can email a particular address and then an autoresponder will respond to them from 
hosting at infectious.net (no, this is fictitious - so sending an email to it 
wont get you anything).

The problem is that when the requestor receives the autoreply, I want them 
to see that the autoreply came from "Mike's Hosting Service HelpDesk" 
instead of it just saying 'hosting' (and if you view the message headers 
it says hosting at infectious.net.

I guess my question is why it is only showing up as 'hosting' when in the 
description for the queue I actdually have Mike's Hosting Service 
HelpDesk.   Where would I go to actually change it so that it shows 
something more descriptive in the FROM (like a person's full name, or a 
Departmental description" rather than just the first part of the email 
address?

Thanks,

Mike