[rt-users] permission denied after creating a ticket

[seth]

Hello,

 weird error.  When a user creates a ticket via the web interface (mail 
works fine) they submit the ticket and get the message "Permission 
denied to view ticket". The ticket was created fine. If then then click 
on the "view my open tickets" link they can see the ticket fine.  These 
are unprivliaged users.  requestors have the following permissions on 
the queue...

CreateTicket 
DeleteTicket,ModifyTicket,OwnTicket,ReplyToTicket,SeeQueue,ShowTicket,Watch

everyone has permission to SeeQueue and Create Ticket.

I have not given permission for them to add./see comments because we are 
looking to use these for internal remarks and dont wont customers seeing 
them. Would this cause this error?

thanks

seth