[rt-users] Resolved Transaction

[Stephen Gower]

  There may be a sensible reason for this. 
  
  When a ticket is created, the message body is put into 
  $Transaction->Content() and so can appear on the 
  Transaction template.  WHen a ticket is resolved, the 
  reply created is done as a seperate transaction, so two 
  scrips are fired (one for the reply, and one for the 
  resolve).  This means that when the Transaction 
  template is used for a resolving transaction it has no
  $Transaction->Content() body, and the AdminCCs get two 
  e-mails rather than one.  Why is this?
  
  Is it possible to have some $Transaction->Content() with
  a "resolve" transation?
  
  Stephen