[rt-users] Autoreply Wars

[Phil Homewood]

Vivek Khera wrote:
> In RT, I could see this as a config variable (say
> $autoRespondBlackoutTime) and a per-queue list of of addresses that
> have gotten an autoresponse and the time they got it.  If they send
> another message that triggers an autoresponder within
> $autoRespondBlackoutTime amount of time to that queue, they don't get
> the response.  I'd set that time at something like 30 minutes.

Or you could use Bruce's excellent AutoReplySquelch/UpdateSquelch
scrip pair to accomplish the same thing. See contrib/2.0. :-)