[rt-users] Search terms giving inconsistent results

[Jim Meyer]

On Thu, 2002-05-16 at 08:31, Grant Waldram wrote:
> Greetings all...
> 
> I'm VERY new to RT, and have only been involved with it as a user up to this
> point. However, I'm going to have to take on a more adminstrative and
> systems-type role as my Linux skill level increases and the support we have
> from a sister company (who helped us set it up) is gradually withdrawn.
> 
> ANYWAY...
> 
> I've noticed one unusual piece of behaviour, which has led us to start
> working with RT in a rather brain-dead way. If I attempt to search for , say
> Owner = gwaldram [delete] and Status != resolved [delete] I would expect to
> get all my unresolved jobs.
> 
> But I dont. I get a completely emty list. Until, that is, I click on the
> 'Search' link at the top of the search results page. Then the expected list
> of jobs leaps into view, with exactly the same search rules shown at the
> bottom. It seems to happen with any terms combined with the "Status !=
> resolved" term. I belive we have RT 2.0.8 (does that make sense)? Is this a
> known problem?

This may be the difference between "Refine" and "Show Results." Refine
lets you add search terms quickly without executing the actual search;
"Show Results" executes the search and, well, shows the results. =]

Cheers!

--j
-- 
Jim Meyer, Geek At Large                              purp at wildbrain.com