[rt-users] auto-open tickets only for new tickets?

[sheeri.kritzer at tufts.edu]

Quoting Phil Homewood <pdh at snapgear.com>:


> If you want it to never auto-open, just comment out that code
> entirely. If you still want stalled tickets to auto-open, 
> 
>      if ($TicketAsSystem->Status eq 'stalled') {
> 
> should do the trick.

Hrm.  It might be implicit in your answer, but what I want to know is:

If I code out the auto-opening functionality, will it still create new tickets
when it is e-mailed (without the [hostname.com #<number>] subject line)?

Sheeri Kritzer