[rt-users] What is AdminCc?

[Robin Lee Powell]

On Sat, May 18, 2002 at 05:52:24PM -0400, Rich Lafferty wrote:
> -------- cut here --------
> 
> Watchers are (essentially) people that get email about tickets.
> Watchers can be added globally (all queues), per-queue, or per-ticket.
> Right now, watchers can only be individual users, not groups. I expect
> this to change.
> 
> There are three sorts of watchers:
> 
>   1. Requestors: People making the request to support/sysadmin/whoever.
>      Requestors traditionally see only correspondence.
> 
>   2. CCs: People that aren't the Requestor but who should see the public
>      part of the ticket by mail. Coworkers of partners, partners who
>      ask for replies to home and work addresses, etc.
> 
>   3. AdminCCs: People inside the organization that should see the public
>      and private parts of the ticket (and in some queues every
>      transaction.)
> 
> -------- cut here --------
> 
> Anyone have any quibbles with that bit between "cut here"s? If not,
> I'll add to it a bit and stick it in the manual.

Well, since you asked for quibbles, the use of the word 'partners' is
probably rather specific to your organization.

-Robin

-- 
http://www.digitalkingdom.org/~rlpowell/ 	BTW, I'm male, honest.
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