[rt-users] Yet Another permission question.

[Michael Grubb]

Well,
I don't see how this solves my problem.

As I do want the techs to own the tickets that they are working on, 
and  I also want the to be able to steal tickets from others where the ticket 
was either resolved and responded to or just left hanging at the end of the 
day.

On Tuesday 21 May 2002 12:29 pm, Robin Lee Powell wrote:
> jn Tue, May 21, 2002 at 12:18:20PM -0500, Michael Grubb wrote:
> > The real reason this is an issue is that at the end of the day, the
> > next support shift picks up the unresolved tickets and works them.  I
> > can't rely on the fact that the techs will set the owner to Nobody at
> > the end of the day.
>
> So don't give them Own Ticket?
>
> -Robin