[rt-users] Problem: How to avoid being too helpful, Discuss.

[Bruce Campbell]

On Mon, 27 May 2002, Bruce Campbell wrote:

> So, what do people think should happen at this juncture to avoid the
> situation?

Also, to clarify the situation, most of the Helpdesk's work is done via
email, not the WebUI.  We do have policies indicating that Foo and Bar
should take the ticket before responding and to check for conflicts,
however long, ingrained habit prohibits this (ref AutoTake).

-- 
                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B                      Operations