[rt-users] Problem: How to avoid being too helpful, Discuss.

[naoy at levillage.org]

>>It still needs logic to allow anyone to reply if the ticket has no
owner, otherwise you need to "take" the ticket from the web UI first,which
is a pain if you predominantly correspond via email.

you could use the enhanced mail gate which is in contrib
it allow you to use commands via e mail
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computers are not intelligent. they only think they are

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