[rt-users] new correspondence not sending email to submittor or group

[Patrick Hawley]

Hello. We are using 2.0.11pre1 (using the NotifyWithAttachments.pm
contrib'ed mod) and are noticing a few submissions are coming in to RT,
but are _not_, in turn, sending email to the submittor or the RT group.

In the RT archives, I located the error in one of the rt.log. files:

  Insecure dependency in eval while running with -T switch at
  /usr/lib/perl5/site_perl/5.6.0/Text/Template.pm line 319, <STDIN> line
  40195.
  Insecure dependency in eval while running with -T switch at
  /usr/lib/perl5/site_perl/5.6.0/Text/Template.pm line 319, <STDIN> line
  40195.

as pertaining to the MySQL set-variable=max_allowed_packet=16M issue

However, there are 3 other submissions not being sent out from RT, the
errors for which are all the same:

  can't have encoding base64 for message type message/rfc822! at
  /PATH/TO/RT/lib/RT/Action/NotifyWithAttachment.pm line 50

The only possibility I found in the RT archives was in:

  http://lists.fsck.com/pipermail/rt-users/2002-March/007450.html

at line 54:

50  $self->TemplateObj->MIMEObj->attach(Data => $message->Content,
51                                      Type => $message->ContentType,
52                                      Encoding => "base64",
53                                      Description => $fname,
54                                      Disposition => "attachment",
55                                      Filename => $fname);

...that "disposition" was misspelled.

I'm hoping this will fix the problem, though I'm not sure.

I'm sending out this email either in hopes that someone else may have had
some experience with this and can share some knowledge, or else that this
may help someone else having similar problems (assuming that this actually
fixes the two problems! ;)

Patrick