[rt-users] Merging and Replies

[Rob Hooft]

Smylers wrote:
> The second problem comes from a scrip such as:
> 
>   OnCorrespond Notify Requestors
> 
> If one of your requestors replies to the ticket, all the other
> requestors will get mailed.  (And if you don't have such a scrip, you
> won't be able to mail them in the first place.)  So you need to be able
> to distinguish you sending correspondence from requestors doing so.

How about making the "From" address for a correspondence the "-comment" 
address for the queue? That way the replies don't get out to any other 
requestors.

Rob

-- 
Rob W.W. Hooft  ||  rob at hooft.net  ||  http://www.hooft.net/people/rob/