[rt-users] RT <-> Knowledge Base
James Satterfield
JSatterfield at ciphergen.com
Tue Nov 5 13:28:58 EST 2002
I've just installed TemplateAnswers-0.4 and I'm very frequently getting this
when I try to get to the update page.
rt2.0.13
Mason 1.05
James.
Mason error
error in file:
/usr/local/rt2/WebRT/data/obj/LOCAL/Ticket/Elements/TemplateList
line 33: Global symbol "$signature" requires explicit package name
context: ...
29: $message =~ s/\r//g;
30: $message =~ s/\n/\\n/g;
31: }
32: if ($session{'CurrentUser'}->UserObj->Signature) {
33: $signature = "-- \n".$session{'CurrentUser'}->UserObj->Signature;
34: $signature =~ s/\r\n/\n/g;
35: $signature =~ s/'/\\'/g;
36: $signature =~ s/\n/\\n/g;
37: }
...
component stack: /Ticket/Update.html [local]
/autohandler [standard]
code stack:
/usr/local/rt2/WebRT/data/obj/LOCAL/Ticket/Elements/TemplateList:33
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/Interp.pm:382
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/Request.pm:468
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/Request.pm:597
/usr/local/rt2/WebRT/data/obj/LOCAL/Ticket/Update.html:92
/usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:69
raw_error
raw error:
error while executing /Ticket/Update.html [local]:
Error during compilation of
/usr/local/rt2/local/WebRT/html/Ticket/Elements/TemplateList:
Global symbol "$signature" requires explicit package name at
/usr/local/rt2/WebRT/data/obj/LOCAL/Ticket/Elements/TemplateList line 33,
chunk 559.
HTML::Mason::Interp::__ANON__('Error during compilation of
/usr/local/rt2/local/WebRT/html/Tick...') called at
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/Interp.pm line 419
HTML::Mason::Interp::_compilation_error('HTML::Mason::Interp=HASH(0x8d92fb4)
', '/usr/local/rt2/local/WebRT/html/Ticket/Elements/TemplateList', 'Global
symbol "$signature" requires explicit package name at /us...') called at
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/Interp.pm line 382
HTML::Mason::Interp::load('HTML::Mason::Interp=HASH(0x8d92fb4)',
'/Ticket/Elements/TemplateList') called at
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/Request.pm line 468
HTML::Mason::Request::fetch_comp('HTML::Mason::Request::ApacheHandler=HASH(0
x901ff48)', '/Ticket/Elements/TemplateList') called at
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/Request.pm line 597
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x901ff
48)', '/Ticket/Elements/TemplateList', 'id', 1, 'QuoteTransaction', undef,
'Source', 'Update') called at
/usr/local/rt2/WebRT/data/obj/LOCAL/Ticket/Update.html line 92
HTML::Mason::Commands::__ANON__('id', 1024, 'Action', 'Respond') called at
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x901783
c)', 'id', 1024, 'Action', 'Respond') called at
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/Request.pm line 654
eval {...} called at
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/Request.pm line 654
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x901ff
48)', 'HTML::Mason::Component::FileBased=HASH(0x901783c)', 'id', 1024,
'Action', 'Respond') called at
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/Request.pm line 317
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x
901ff48)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler line
69
HTML::Mason::Commands::__ANON__('id', 1024, 'Action', 'Respond') called at
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x848c62
4)', 'id', 1024, 'Action', 'Respond') called at
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/Request.pm line 654
eval {...} called at
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/Request.pm line 654
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x901ff
48)', 'HASH(0x900e6dc)',
'HTML::Mason::Component::FileBased=HASH(0x848c624)', 'id', 1024, 'Action',
'Respond') called at
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/Request.pm line 160
eval {...} called at
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/Request.pm line 160
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x901ff
48)', '/Ticket/Update.html', 'id', 1024, 'Action', 'Respond') called at
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/ApacheHandler.pm line 914
HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS
H(0x8d92e04)', 'Apache=SCALAR(0x810292c)',
'HTML::Mason::Request::ApacheHandler=HASH(0x901ff48)', undef) called at
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/ApacheHandler.pm line 560
eval {...} called at
/usr/local/lib/perl5/site_perl/5.005/HTML/Mason/ApacheHandler.pm line 560
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0x8d92e04)', 'Apache=SCALAR(0x810292c)') called at
/usr/local/rt2/bin/webmux.pl line 165
RT::Mason::handler('Apache=SCALAR(0x810292c)') called at /dev/null line 0
eval {...} called at /dev/null line 0
-----Original Message-----
From: Aaron T Porter [mailto:atporter at gateway.primate.net]
Sent: Thursday, October 24, 2002 6:20 PM
To: Bruce Campbell
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] RT <-> Knowledge Base
On Fri, Oct 25, 2002 at 12:53:53AM +0200, Bruce Campbell wrote:
> To be honest, I haven't tried it (well, completely missed the
> announcement as was catching up with mail after Greece). Looking at
> it (cue download and inspection), you've still got the caveat of the
> text of all of the Queue's Templates being loaded into the HTML page
> and then being jiggled around with javascript.
> I think something like this could go into TemplateAnswers 0.4 (Aaron?)
Actually, TemplateAnswers 0.4 didn't make it into contrib yet (fixes
some dumb JavaScript errors dealing with \r's). I'll look into these changes
-- I actually cut something like that *out* of the old StockAnswers. The
in-html ugliness was mandated by our workflow requirements.
http://primate.net/src/TemplateAnswers-0.4.tar.gz
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