[rt-users] global vs. per-queue keyword selections

[Tony Aiuto]

>With the current RT 2, if you use per-queue keyword selections, the 
>keywords are lost when a ticket is moved from one queue to another (we 
>do this quite a bit).  As a result, I set up all of our keyword 
>selections as global.  I don't mind having the keyword selections be 
>per-queue, but it would be a real shame if there was no way to keep them 
>from being lost.

Oh yes.  That would be a bad thing for us.   All our tickets go
into a "support" queue first, where our first line support
people tag it with the product and platform.  Then they
assign it to a second tier support work queue.   If the tagging
got lost on that transfer it would be totally useless to us.