[rt-users] TimeWorked

[Benjamin Boksa]

I hope it is OK to cross-post this message on rt-users and rt-devel:

My boss wants me to do some reporting about the time worked on 
different Tickets in different Queues.

Is it right if I assume that Tickets.TimeWorked is the sum of 
Transactions.TimeTaken for the given ticket, if Tickets.TimeWorked is 
not changed manually?

What I plan to do is to generate a XML-Document with a basic overview 
of the tickets and the time worked on them in a given time-interval. 
Any suggestions are welcome.

Regards,

Benne


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Benjamin Boksa
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