[rt-users] Public and Private queues?

[dphull at ku.edu]

On Wed, 13 Nov 2002, Philip Warner wrote:

> The idea being that a public queue can be viewied or reported to by the 
> 'Everyone' group, but a private queue has to have access granted explicitly.
> 
> Is this possible?

We have two distinct departments using our system and I have created groups 
for the two departments. There are several queues for each department and I 
grant access to the queues based on group membership. If your not a member of 
group A, you don't see any of group A's queues, etc.

So yes, it's possible. You just need to dig into the permissions and adjust 
accordingly. You can even set things up so that one group can see all queues 
(that's how our RT administrators group is set up). Every time you add a new 
queue you'll have to grant permissions on that queue to the groups you want to 
have access.

Good luck.

--
Dave Hull
Senior Information Technology Analyst
The University of Kansas
voice: (785) 864-0403 || fax: (785) 864-0485