[rt-users] /usr/lib/rt stuff

[Owen B. Mehegan]

I made some more progress on this; I got initdb create and insert to work
(the syntax is a little weird...), but now I can't get insertdata to work.
It keeps giving me this error:

DBI->connect(dbname=rt;host=localhost) failed: FATAL 1:  IDENT
authentication failed for user "www-data" at
/usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 117
Connect Failed FATAL 1:  IDENT authentication failed for user "www-data"
 at tools/insertdata line 27

I don't get prompted for a password for www-data, and I can't figure out
what it's set to by default; null doesn't work...

Best regards,

Owen B. Mehegan
MIS Manager, Perseus Development Corp.
Landline: (781) 848-8100 x263
Mobile: (617) 285-1701
SurveySolutions for the Web:  Winner of the PC Magazine Editors' Choice
Award

-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com]On Behalf Of Owen B. Mehegan
Sent: Monday, November 18, 2002 4:31 PM
To: rt-users at lists.fsck.com
Subject: RE: [rt-users] /usr/lib/rt stuff


OK, I've gone back to attempting to use the request-tracker (version 2)
Debian package, and I'm still having no luck. Having read the README.Debian
file, I decided to go with a Postgresql database instead of MySQL as I had
been before, since that's what the instructions seem most specific about.
I'm still having no luck though.

Postgresql is installed, and I created a www-data user for it and an rt
database. I'm trying to use the initdb script, and it keeps failing. I've
tried all manner of options with it, but it always spits back this error:

Use of uninitialized value in concatenation (.) or string at ./tools/initdb
line 29.
Use of uninitialized value in string eq at ./tools/initdb line 42.
Use of uninitialized value in string eq at ./tools/initdb line 42.
Use of uninitialized value in string eq at ./tools/initdb line 42.
Use of uninitialized value in string eq at ./tools/initdb line 42.
Use of uninitialized value in concatenation (.) or string at ./tools/initdb
line 66.
$ACTION unspecified. Makefile error. It was


No idea why it cuts off the "It was" part. What am I doing wrong? This is
driving me crazy!

Best regards,

Owen B. Mehegan
MIS Manager, Perseus Development Corp.
Landline: (781) 848-8100 x263
Mobile: (617) 285-1701
SurveySolutions for the Web:  Winner of the PC Magazine Editors' Choice
Award

-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com]On Behalf Of Owen B. Mehegan
Sent: Monday, November 18, 2002 3:13 PM
To: rt-users at lists.fsck.com
Subject: RE: [rt-users] /usr/lib/rt stuff


I won't have many tickets in my system I don't think. I'm hoping to set it
up as a way for my 30-some users to send up requests for upgrades, installs,
and troubleshooting, because I'm incapable of managing my own time :)

I tried installing the RT2 Debian package and had zero success. I also tried
installing from source and met with the same fate. I gave up in disgust last
week with plans to try again this week. Hopefully I'll have time later
today.

If anyone knows of any pitfalls or can direct me to some "after you install
the package you'll need to follow these steps to make it work" instructions,
that would be helpful.

Best regards,

Owen B. Mehegan
MIS Manager, Perseus Development Corp.
Landline: (781) 848-8100 x263
Mobile: (617) 285-1701
SurveySolutions for the Web:  Winner of the PC Magazine Editors' Choice
Award

-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com]On Behalf Of Reini Urban
Sent: Monday, November 18, 2002 12:02 PM
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] /usr/lib/rt stuff


Phil Homewood schrieb:
> Owen B. Mehegan wrote:
>
>>./bin:
>>total 12
>>-rwxr-xr-x    1 root     root         2088 Mar 11  2002 rtmux.pl
>>-rwsr-xr-x    3 www-data www-data     4920 Mar 11  2002 suid_wrapper
>
>
> As Smylers might have suspected, you've managed to install RT 1.x.
> Make it go away and install Jesse's package. You'll be much happier.

Phil,
Only if you have a tiny number of tickets.
With more tickets (> 100000) the 1.x version has acceptable performance,
rt2 not.

Owen, why move?
there was a reason for this change.
under the apache docroot rt1 is completely insecure.
--
Reini Urban - Programmer - http://inode.at

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