[rt-users] Newbie confusion

[Verlin Henderson]

Dave,

One thing that tripped me up early on in RT was making sure that I didn't
have excess search criteria listed on the search page. I would always end up
making my searches so restrictive that no tickets showed up. Once I learned
to delete some of those, a lot more tickets started showing up. Also, note
that if you requested a ticket, at the very least, it should always show up
on your home page under "25 highest priority tickets I requested", assuming
it's among the 25 highest priority tickets you've requested. :-)

--Verlin
-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com]On Behalf Of Dave Sill
Sent: Friday, November 22, 2002 2:13 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] Newbie confusion


I've got RT running and I'm trying to figure out how it works. Is
there any kind of tutorial? Is there a searchable archive of mailing
list? My primary confusion at the moment has to do with rights and
ownership. E.g., I create a ticket while logged into RT as myself, in
a queue that I have full rights to, and I can't see the ticket--but
root can.