[rt-users] RT Encoding Problem

[Panagiotis Louridas]

I have stumbled upon an encoding problem in RT. We are using RT in a 
multilingual environment, where some of the users will be posting 
requests in a non-latin based alphabet (specifically, greek).

Ticket entry and comments generation is fine, in any language, as long 
as they are done solely via e-mail. Web-based interaction is 
problematic, though.

When a ticket is entered via the web-based form, the subject is always 
messed up when in a non-latin based alphabet. The body of the ticket is 
OK though---so I guess this must have to do with the db set-up. I 
checked that ticket bodies are BLOB/TEXT, whereas subject lines are 
VARCHARS. In the RT documentation it is mentioned that "some languages 
however do require additional changes to get around an implicit 
character-set assumption in the RT 2.0.x series". Any ideas what changes?

Thanks a lot,

Panos.