[rt-users] Creator field when creating tickets for someone else

[Michele Hershey]

Correct me and point me in the right direction if I've goon astray.

When I create a ticket for someone (on the phone, etc), I am the creator
(requestor) in mysql on searches, even when requestor field in RT
reflects the person with the problem.

Should I be creating the tickets differently?

I use mysql to search for DEAD tickets from the creator (requestor) and
this funks up the resulting query output.

QUESTION:  How do other sites treat "closed" tickets?  I really don't
want to see them in the searches but I would like them to show up in the
listing of calls by this requestor (reminds you what you already worked
on with them).  Changing the display?

Aloha,
Michele

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