[rt-users] auto reminder

Kevin Welch kevinw at iserv.net
Mon Oct 7 16:58:38 EDT 2002


There is also a script that increases the priority of a ticket the closer it
gets to its due date.  You can use that to increment the tickets priority
for the person on a daily basis, I use that as it is much less intrusive
than a nagging email telling me a ticket is camped.

-- Kevin
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